Loyalty programs

Use SMS to communicate with customers who have signed up for a loyalty program. Send special offers, discounts, and exclusive deals to your loyal customers.

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Exclusive offers

Offer exclusive discounts or early access to new products to customers who have signed up for your loyalty program. For example, a clothing store could send a text message to loyalty program members offering 20% off on their next purchase.

Event invitations

Send invites to special events such as product launches or store openings. By this, businesses can create a sense of exclusivity and reward for their most dedicated customers.

Personalized recommendations

Provide personalized recommendations to customers based on their shopping history or preferences. This can create a more personalized shopping experience & increase customer satisfaction.

How it works

Building customer loyalty

By sending messages to customers who have signed up for their loyalty program, retailers can show their appreciation for their most dedicated customers. This can help to build stronger relationships with customers and increase customer loyalty.

Improving brand engagement

Keep customers informed about new products, events, or other developments related to the retailer's brand. This can help to increase brand engagement and encourage customers to feel more connected to the retailer.

Providing a convenient shopping experience

Many customers prefer to receive information and offers through SMS, which they can easily read and respond to on their mobile devices. By utilizing SMS, retailers can provide a more convenient shopping experience for their customers, which can help to improve customer satisfaction and loyalty.

Best practices

SMS messages are typically read as personal communications, so it's important to use a conversational tone. This can help to create a more personal and engaging experience for the customer.

Retailers should regularly test and optimize their messages to improve their effectiveness. This can include testing different offers or promotions or testing different times of day to send messages.

It's important to ensure that messages comply with relevant regulations. This can include obtaining consent from customers, providing opt-out instructions, and including required disclosures in the message.

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