Ratings and reviews

Gather feedback from your customers and improve your services. By sending a follow-up message after a ride, transportation companies can ask customers to rate their experience and leave a review, which can help to identify areas for improvement and address any issues quickly.

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Improve customer satisfaction

Transportation companies can use SMS to ask customers to rate their experience and leave feedback. This feedback can help the company to identify areas where they are performing well and areas where they need to improve, leading to improved customer satisfaction.

Address customer complaints quickly

If a customer leaves a negative review or rating, the company can quickly address the issue and offer a solution. This can help to turn a negative experience into a positive one, improving the customer's perception of the company.

Gather insights for business decisions

Feedback provides valuable insights into customer behavior and preferences, which can inform business decisions. For example, if a significant number of customers mention that they prefer a certain type of vehicle or route, the transportation company can use this feedback to optimize their services.

How it works

Real-time feedback

By sending a rating request via SMS, companies can get immediate feedback from customers. This allows companies to quickly identify areas where they are doing well and areas where they need to improve, which can help them to make real-time adjustments to their services.

High response rates

SMS has an open rate of over 98%, which means that the majority of customers will read the message. This increases the likelihood of customers responding to the rating request, which can help companies to gather a significant amount of feedback quickly.

Improved customer engagement

Sending a rating request can help businesses to engage with their customers and show that they care about their opinion. This can help to build customer loyalty and improve the overall customer experience.

Best practices

Use the customer's name in the message and make it personalized to increase the chances of the customer responding.

Offering an incentive, such as a discount or reward, can increase the likelihood of customers responding to the rating request.

Provide customers with an opt-out option to stop receiving SMS messages if they no longer want to receive them. This can help to prevent customers from feeling overwhelmed or annoyed by unwanted messages.

Respond to customer feedback, whether it's positive or negative, to show that you value their opinion and are committed to improving your services.

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