Send alerts and notifications

With this feature, customers can receive real-time updates on their driver's location and other important information about their ride, ensuring that they are always informed and up-to-date.

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Driver location updates

Customers can receive automated voice notifications from the voicebot about their driver's location and estimated time of arrival. This can help customers track their ride and be better prepared for when their driver arrives.

Traffic and route changes

Voicebots can also notify customers about traffic conditions or changes to their pickup or drop-off locations. For example, if there is an accident on the route or a road closure, alert the customer and suggest alternative routes to reach their destination.

Payment notifications

Customers can also receive automated voice notifications about their payment status, including fare details, discounts applied, and any outstanding payments. This can help customers keep track of their payments and avoid any confusion or delays.

How it works

Enhanced customer experience

By sending timely alerts and notifications about driver location, estimated time of arrival, pickup and drop-off location changes, and other relevant information, transportation companies can offer an enhanced customer experience. This can lead to increased customer satisfaction and loyalty.

Improved efficiency

By automating the process of sending alerts and notifications through voicebots, transportation companies can save time and reduce the workload of their support staff. This can lead to improved efficiency and cost savings.

Increased safety

By providing customers with real-time updates about their driver's location and any changes to the pickup or drop-off location, transportation companies can enhance safety and security for their customers. This can help build trust and loyalty with customers.

Best practices

Customers appreciate receiving notifications that are easy to understand and provide them with relevant information. Therefore, it's essential to keep the messages short and to the point while also ensuring that they convey all the necessary details.

Personalization is crucial for making customers feel valued and building a relationship with them. Voicebots can be programmed to use the customer's name and provide tailored updates based on their ride history, such as preferred pickup locations or routes.

Timeliness is key when it comes to alerts and notifications. Customers want to know what's happening with their ride in real-time, so it's essential to send updates promptly. Additionally, it's important to send notifications only when necessary and avoid bombarding customers with unnecessary messages.

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