Send alerts and notifications
With this feature, customers can receive real-time updates on their driver's location and other important information about their ride, ensuring that they are always informed and up-to-date.
Driver location updates
Customers can receive automated voice notifications from the voicebot about their driver's location and estimated time of arrival. This can help customers track their ride and be better prepared for when their driver arrives.
Traffic and route changes
Voicebots can also notify customers about traffic conditions or changes to their pickup or drop-off locations. For example, if there is an accident on the route or a road closure, alert the customer and suggest alternative routes to reach their destination.
Payment notifications
Customers can also receive automated voice notifications about their payment status, including fare details, discounts applied, and any outstanding payments. This can help customers keep track of their payments and avoid any confusion or delays.
How it works
Enhanced customer experience
By sending timely alerts and notifications about driver location, estimated time of arrival, pickup and drop-off location changes, and other relevant information, transportation companies can offer an enhanced customer experience. This can lead to increased customer satisfaction and loyalty.
Improved efficiency
By automating the process of sending alerts and notifications through voicebots, transportation companies can save time and reduce the workload of their support staff. This can lead to improved efficiency and cost savings.
Increased safety
By providing customers with real-time updates about their driver's location and any changes to the pickup or drop-off location, transportation companies can enhance safety and security for their customers. This can help build trust and loyalty with customers.
Best practices
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