Send service updates

Keep customers informed about the progress of their vehicle's repair or maintenance work, including when it is ready for pickup.

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Appointment reminders

Service updates can be utilized to remind customers of their scheduled appointment for repair or maintenance work. This can help reduce no-shows or cancellations, ensuring that the work is completed in a timely manner.

Progress updates

Providing regular updates on the progress of repair or maintenance work can keep customers informed and alleviate any anxiety or concerns they may have about their vehicle. This can improve CX and trust.

Ready for pickup notifications

Notify customers when their vehicle is ready for pickup after repair or maintenance work is completed. This can save customers time and reduce the need for follow-up communication to confirm readiness for pickup.

How it works

Improved CX

Providing regular updates on the progress of repair or maintenance work can improve the customer experience and lead to higher satisfaction rates.

Customer retention

Providing excellent service updates can lead to higher customer retention rates and repeat business.


By providing timely and accurate service updates, the automobile industry can build a reputation for reliability and trustworthiness.

Best practices

Clearly communicate the details of the repair or maintenance work, including any necessary costs or additional services.

Be transparent about the repair or maintenance work being done, including any potential delays or complications.

Follow up with customers after the work is completed to ensure their satisfaction and gather feedback for future improvements.

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