Service feedback
Gather customer feedback about their service experience and sending it to them through SMS. This allows the company to get a quick and accurate understanding of how customers feel about their service and make necessary improvements.
After a service appointment
Sending a feedback request after a customer has had their vehicle serviced is a great way to understand their experience and identify areas for improvement.
After a test drive
By sending a feedback request after a customer has test-driven a vehicle, companies can gain insights into their preferences and improve their overall experience.
After a purchase
Following a vehicle purchase, sending a feedback request can help companies understand how the customer felt about the sales process and identify opportunities for improvement.
How it works
Improves customer satisfaction
By requesting feedback on the service experience, companies can identify areas where they can improve to increase customer satisfaction.
Enhances reputation
Positive feedback received via SMS can be used to improve the company's reputation and attract new customers.
Builds customer loyalty
By listening to customer feedback and making improvements based on it, companies can build customer loyalty and increase the likelihood of repeat business.
Best practices
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