Baggage claim notifications
Provide passengers with information about the location of their checked baggage through automated voice messages or voice-based chatbots.
Providing baggage location information
Include information such as the baggage carousel number, claim area, or any potential delays in the baggage delivery process. This can help passengers avoid confusion during the baggage claim process.
Updating passengers on baggage status
For example, when it has been loaded onto the plane or when it has arrived at the destination airport. This can help passengers stay informed and reduce anxiety about their baggage.
Reducing lost baggage
By providing timely & accurate information about the location of passengers' checked baggage, you can reduce the likelihood of lost or misplaced baggage & reduce the costs associated with lost baggage.
How it works
Improved passenger experience
With voice, airlines can provide passengers with real-time updates on the status of their baggage, reducing stress and anxiety during the baggage claim process. This can improve the overall passenger experience and lead to greater customer satisfaction.
Increased efficiency
By automating the process of providing baggage claim notifications, airlines can reduce the need for manual communication and free up staff to focus on other important tasks. This can lead to increased efficiency and productivity, as well as cost savings for the airline.
Reduced lost or misplaced baggage
By providing passengers with timely and accurate information about the location of their checked baggage, airlines can reduce the likelihood of lost or misplaced baggage. This can help improve customer satisfaction and loyalty, as well as reduce the costs associated with lost or delayed baggage.
Best practices
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