Conversational support

Assist with a range of healthcare-related inquiries, such as symptom checking, medication reminders, and appointment scheduling with WhatsApp chatbot. This technology can help streamline healthcare communication and improve accessibility to healthcare services.

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Symptom checking

Users can communicate through WhatsApp to discuss their symptoms and receive guidance on next steps. The chatbot can ask targeted questions to understand the user's condition and recommend tips or suggest seeking professional advice.

Medication reminders

The chatbot can send reminders to users via WhatsApp to take their medication on schedule, reducing the risk of missing a dose. Users can also inquire about dosage or other medication-related queries through the chatbot.

Appointment scheduling

Users can request appointments with healthcare professionals through chatbots and get to know the available time slots and assistance with booking. The chatbot can also answer questions, such as nearest location.

How it works


WhatsApp is a widely used messaging platform, making it easily accessible to users. The chatbot is available 24/7, and users can receive assistance from the comfort of their own homes.


Chatbots use natural language processing (NLP) to understand the user's inputs and provide personalized responses. This can make the experience feel more natural and engaging.


Chatbots can handle multiple queries simultaneously, reducing the workload for healthcare professionals. It can also provide users with quick and accurate responses, reducing the time spent on repetitive tasks.


Provide support to a large number of users at once, without incurring additional costs. This can help reduce the burden on healthcare systems and improve the quality of care for patients.

Best practices

When a user first interacts with the chatbot, it should have a clear onboarding process that explains what services you can provide. This can help manage user expectations and ensure that the chatbot is being used effectively.

Healthcare organizations should monitor the performance and evaluate effectiveness over time. This can help identify areas for improvement and ensure that the chatbot is providing high-quality support to users.

If the chatbot is unable to assist the user, it should provide a seamless transition to human support. This can help ensure that users receive the assistance they need and can help avoid user frustration.

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