Provide customers with real-time updates on the status of their deliveries. By automating this process, customers can receive up-to-date information on their delivery status without having to call customer service or track the package themselves.
Help customers stay informed about their order status and make necessary arrangements to receive their orders.
Customers often have queries about their orders, such as the delivery status or the expected delivery time. By automating delivery tracking with voice, you can provide customers a convenient way to get their queries resolved quickly.
Provide a seamless delivery tracking process. This can help build customer loyalty and increase repeat purchases, as customers are more likely to return to brands that provide a hassle-free experience.
IVR is an automated system that can enable customers to track their orders by calling a designated phone number. The system prompts the customer to enter their order number or tracking number, and then provides real-time updates on the status of their delivery.
Customers can ask their voice assistant for information on their delivery status, and the assistant will provide the information in a conversational way.
Send delivery updates to customers via phone calls. When a customer's order is out for delivery, the system can automatically call the customer and provide an estimated delivery time. If there are any delays or issues with the delivery, the system can also send an automated call to notify the customer.