The use of WhatsApp chatbots in the transportation industry allows customers to give feedback and ratings about their ride experience. This feedback is critical for transportation companies to ensure they are providing excellent service and to identify areas for improvement.
For example, if customers frequently complain about a particular aspect of the ride experience, such as cleanliness, the company can take action to address this issue.
This evaluation can be used to identify top-performing drivers and to identify drivers who need additional training or support.
By analyzing feedback, transportation companies can identify common themes or issues that are impacting customer satisfaction and take action to address them.
WhatsApp is a widely-used messaging platform, and customers can easily provide feedback and ratings for their drivers without having to open a separate app or website.
With WhatsApp chatbots, customers can provide real-time feedback on their driver's performance, allowing transportation companies to address any issues immediately.
Feedback provided by customers can help transportation companies identify areas for improvement and provide training to drivers, leading to better performance and increased customer satisfaction.