Self-ordering products with OCR

By using the OCR technology, patients can easily scan product barcodes and place orders through a WhatsApp chatbot, eliminating the need for paper forms or phone orders. This process saves time and reduces errors, while improving the patient experience and overall efficiency.

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Home health supplies

Patients with chronic conditions who receive care at home require specific medical supplies. Self-ordering can help streamline the ordering process, making it easier for patients to receive the supplies in a timely manner.

Quick refill requests

Patients often need to refill their prescriptions regularly. With OCR, they can scan the barcode of a product or send image to reorder their medication easily. You can also send reminders when it's time to reorder patients' supplies.

Effortless OTC product orders

Patients use OCR on WhatsApp to order OTC products, improving shopping experience and increase revenue opportunities.

How it works


Patients can order medical supplies and products at any time, from anywhere, using their smartphones. They no longer need to physically visit a healthcare provider or place a phone order.


Self-ordering products with OCR and WhatsApp eliminates the need for manual paper forms, which can be time-consuming and prone to errors. The system streamlines the ordering process and reduces the workload on healthcare providers.


OCR technology accurately reads the product barcode, reducing the chances of errors in product identification and order processing.

Improved patient experience

Self-ordering products with OCR and chatbots offer a modern and convenient way for patients to order medical supplies, improving their overall experience and satisfaction with the healthcare industry.

Best practices

Patients don't want to be bogged down with complicated ordering processes. Keep the process simple and straightforward, with clear instructions and easy-to-use OCR technology.

Although the self-ordering process is meant to be easy, patients may still have questions or need assistance. Provide support through the chatbot, with clear contact information or a dedicated help line.

Self-ordering can be great for streamlining processes, but it's important to ensure that inventory is monitored closely. This will ensure that supplies are always available when needed.

With any online ordering system, security is paramount. Emphasize the security of your ordering process, with encryption and secure payment processing.

Feedback is important for improving any service. Allow patients to provide feedback on their ordering experience, with a clear and easy-to-use feedback form.

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