Ticket confirmation and itinerary updates

Include important information such as flight details, departure and arrival times, seat assignments, baggage allowance, and any changes or updates to the itinerary. The email confirmation and updates help passengers stay informed and organized.

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Keeping passengers informed

This includes flight schedules, departure & arrival times, gate numbers, and any changes to the itinerary. By providing this information in advance, airlines can help passengers plan their travel effectively.

Improving CX

By providing personalized services and relevant information, airlines can make passengers feel valued and appreciated which can further enhance the customer experience.

Streamlining operations

Automate the process and reduce the workload on staff, minimize errors, and improve efficiency. Overall, streamlining operations can help airlines save time and resources, while also improving the customer experience.

How it works

Confirmation of booking

When a customer books a flight, they receive a confirmation email containing details such as flight number, date, time, and fare class. This email serves as proof of booking and allows the customer to verify that the details are correct.

Itinerary updates

As the departure date approaches, the airline may send additional emails to the customer containing updates to the itinerary. The email may contain reminders about important information such as visa requirements, check-in procedures, and airport security rules.

Customer engagement

By providing accurate and timely information, as well as personalized offers, airlines can demonstrate their commitment to providing a high level of service and value to their customers. This engagement can help build brand loyalty and encourage repeat business.

Best practices

Send personalized offers for the customer, such as upgrades to a higher class of service or the opportunity to purchase additional baggage allowance. These offers can be based on the customer's past travel history, loyalty status, or other factors.

Timeliness is important in ensuring that customers have the most up-to-date information. Emails should be sent in a timely manner, especially when there are changes to the itinerary.

Emails should be branded to ensure that customers recognize them as being from the airline. This can help build brand recognition and loyalty.

Emails should include a clear call to action, such as a link to check-in or to purchase additional services. This can help encourage customers to take the desired action.

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