Ticket confirmation and itinerary updates
Include important information such as flight details, departure and arrival times, seat assignments, baggage allowance, and any changes or updates to the itinerary. The email confirmation and updates help passengers stay informed and organized.
Keeping passengers informed
This includes flight schedules, departure & arrival times, gate numbers, and any changes to the itinerary. By providing this information in advance, airlines can help passengers plan their travel effectively.
Improving CX
By providing personalized services and relevant information, airlines can make passengers feel valued and appreciated which can further enhance the customer experience.
Streamlining operations
Automate the process and reduce the workload on staff, minimize errors, and improve efficiency. Overall, streamlining operations can help airlines save time and resources, while also improving the customer experience.
How it works
Confirmation of booking
When a customer books a flight, they receive a confirmation email containing details such as flight number, date, time, and fare class. This email serves as proof of booking and allows the customer to verify that the details are correct.
Itinerary updates
As the departure date approaches, the airline may send additional emails to the customer containing updates to the itinerary. The email may contain reminders about important information such as visa requirements, check-in procedures, and airport security rules.
Customer engagement
By providing accurate and timely information, as well as personalized offers, airlines can demonstrate their commitment to providing a high level of service and value to their customers. This engagement can help build brand loyalty and encourage repeat business.
Best practices
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