Appointment booking
Patients can book appointments with healthcare providers using voice call. By offering a self-service option for appointment booking, patients can quickly and easily schedule appointments without the need for human assistance. This frees up more operators to handle calls from patients who require more personalized attention.
Booking routine check-up appointments
By using the self-service option, patients can quickly schedule their appointments without the need for human assistance, freeing up operators to handle more complex patient inquiries.
Vaccination appointments
Use the voicebots to enable patients to self-serve & schedule their appointments. This reduces the burden on healthcare staff and ensures that more operators are available to handle calls for more critical tasks.
Booking follow-up appointments
After a medical procedure or treatment, patients may need to schedule follow-up appointments with their healthcare providers. By using the voicebots, patients can easily schedule without the need for human assistance.
How it works
Automated voice system
Patients are connected to an automated voice system that prompts them to select the reason for their call, such as appointment booking.
Self-service
Patients can use the voice system to self-serve and book their appointments by following the instructions provided. They can choose the date, time, and location of their appointment and receive confirmation via voice or SMS.
Personalized assistance
If patients require more personalized assistance, they can choose to speak with a live operator who can help them book their appointment.
Integration with scheduling system
The voice system is integrated with the healthcare provider's scheduling system to provide accurate and up-to-date availability of appointments. This ensures that patients can book appointments at their preferred time and location.
Multilingual support
The voice system can provide multilingual support to cater to patients who speak different languages, improving accessibility for all patients.
Best practices
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