Customer support
Interact with customers and address their inquiries, complaints, and other issues. Offer timely and personalized support to customers, enabling them to resolve their concerns in a quick and efficient manner.
Order tracking
Customers can use WhatsApp to track their orders and receive real-time updates on their status. They can also ask questions about their orders and get immediate responses from customer support.
Product inquiries
Customers can ask questions about products, such as their features and pricing, and receive quick and detailed answers from chatbot. This can help customers enhance their overall shopping experience.
Returns and exchanges
Customers can use WhatsApp to initiate returns or exchanges and receive instructions on how to complete the process. They can also get information on return policies, shipping options, and other related details.
How it works
Quick and personalized responses
Customers expect fast responses and personalized communication when they interact with retailers. Providing quick and personalized responses through WhatsApp can improve customer satisfaction and loyalty.
24/7 availability
Customers can get support at any time, day or night, without having to wait for the store to open. The chatbot can handle common inquiries, such as order status, returns, or product information, allowing customers to get the support they need quickly and efficiently.
Automated responses
The chatbot can provide automated responses to common inquiries, such as tracking order status, providing product information, or handling returns. This can help retailers reduce response times, handle a large volume of inquiries, and provide better customer support.
Best practices
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