By sending boarding passes directly to customers' email addresses, they can easily access their boarding pass from their mobile devices and avoid the hassle of printing a physical copy.
Sending boarding passes via email helps airlines streamline the check-in process by eliminating the need for customers to print their boarding passes or wait in long lines at the airport and proceed directly to security screening.
This provides a convenient & efficient way for customers to access their boarding passes from their email and avoid the hassle of carrying a physical boarding pass, thus, improving CX.
In the event of a gate change, you can send updates to affected customers. This can help customers stay informed and avoid missing their flight. Include information about the new gate, along with any other relevant information.
Enable a more convenient check-in experience for your customers. Customers no longer have to print out their boarding passes or wait in long lines at the airport. They can easily access their boarding pass from their mobile device and proceed directly to security screening.
This enhances the operational efficiency by reducing the time and resources required for printing and distributing physical boarding passes. This can lead to faster check-in times and reduced wait times for customers.
By providing a more streamlined and convenient check-in process, airlines can improve their customers' overall experience. This can lead to increased customer satisfaction and loyalty.
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