Delivery Notifications
People like to know what’s happening with their orders. By sending them SMS shipping and delivery updates, you satisfy that desire. An additional benefit is that delivery notification texts keep customers engaged and nurture the excitement they have for their purchase.
Order confirmation
Sends an order confirmation notification to customers, providing them with details about their recent purchase, including order ID, items ordered, delivery address, & estimated delivery date.
Shipment tracking
Customers can receive real-time shipment tracking notifications from the your company, allowing them to monitor the delivery status of their package, know its current location, and anticipate its arrival time.
Delivery reminders
The retail company can send delivery reminders to customers, notifying them about the upcoming delivery of their order, ensuring they are available to receive the package and avoid any missed deliveries.
How it works
Customer satisfaction
Customers appreciate receiving delivery updates, as it keeps them informed about the status of their order. By receiving real-time updates about the delivery process, customers feel more in control and less anxious about their order. This, in turn, leads to higher customer satisfaction, which is vital in building long-term customer relationships.
Transparency
By providing detailed updates about the location and expected delivery time of their order, customers feel confident that they will receive their order on time. Additionally, if there are any issues during the delivery process, such as a delay, customers are informed in real-time, which provides them with transparency and reduces frustration.
Increased sales and loyalty
Customers who receive regular updates about their order are more likely to shop with that retailer again in the future. In addition, if customers have a positive delivery experience, they are more likely to share their experience with others, which can lead to new customers and increased sales.
Best practices
- Send delivery notifications SMS as soon as the package is out for delivery
- Send a reminder SMS an hour before delivery to ensure the customer is present to receive the package
- Provide a clear and concise message that includes the order number, delivery date, and estimated delivery time
- Include a link to track the package in real-time
- Offer an option to reschedule or redirect the delivery if needed
- Mention any special instructions for delivery, such as leaving the package with a neighbor or at a designated location
- Address the customer by their name
- Provide a personalized message that shows the customer that you care about their delivery experience
- Offer an option to customize delivery preferences, such as choosing a specific delivery time or requesting a signature upon delivery
- Provide a customer service number or chatbot for customers to contact if they have any issues with their delivery
- Respond to customer queries promptly and provide appropriate solutions to any issues that may arise during the delivery process
Talk to Sales
Our team will help you with your needs. Fill the form below.
