Order confirmations

Send messages immediately after an order is placed & give customers real-time updates on their order status and reduce the risk of miscommunication or errors. Embrace the power of SMS and take your order processing to the next level today.

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Confirm details

One of the main use cases of sending order confirmation messages is to confirm the details of the customer's order. This includes the items purchased, the price, and any relevant information such as shipping address and payment method.

Delivery Updates

Provide real-time updates on the delivery status of the customer's order. This includes the estimated delivery time, tracking information, and any relevant updates such as delays or changes in delivery status.


Provide customers with receipts for their purchases. This helps to increase the customer's trust in your business. You can also offer special discounts/ reward points which can encourage repeat purchases.

How it works

Improved order processing

Send a quick text to customers after they place their orders & stay on top of the game, manage orders like a boss, and keep customers in the loop with real-time updates on their order status. This reduces the risk of miscommunication or errors, allowing e-pharmacies to run their businesses smoothly and efficiently.

Enhanced customer satisfaction - a top priority!

By giving customers a heads up on their order right after they place it, e-pharmacies are making sure their customers are happy campers. This not only shows customers that you value their business but also helps build trust. Happy customers mean repeat purchases and loyalty, which ultimately leads to a thriving business.

Revenue, here we come!

Improving the order processing process and enhancing customer satisfaction go hand in hand in increasing e-pharmacies' revenue and profitability. Streamlining order processing reduces the risk of cancellations or returns, and happy customers are more likely to come back for more and even recommend the e-pharmacy to others. With these two factors in play, e-pharmacies are on the fast track to generating more revenue and growing their business.

Best practices

Adding a personal touch to the messages is a must-do for e-pharmacies. This makes the experience for the customer more memorable and enjoyable, leading to increased customer satisfaction and a higher chance of repeat purchases. Including the customer's name, order details, and any other relevant info in the message can really help establish a strong, positive relationship.

The SMS should be sent out pronto after the customer places the order so they can get real-time updates on the status. This helps avoid any confusion or miscommunication and gives the customer peace of mind that their order has been received and is being taken care of.

message should have all the important details about the order like the order details, expected delivery time and any other important info the customer needs to know. Including a tracking link is a big plus as it lets the customer keep tabs on their order from start to finish. Plus, adding a call-to-action in the message, like asking for feedback or offering support, can enhance the customer experience and boost satisfaction.

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