Payment confirmations

Sending payment confirmations to customers via SMS is an effective way for companies to provide customers with information about their ride fares and payment transactions.

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Post-ride payment confirmation

Once a ride is completed, transportation companies can send a payment confirmation to the customer, including the total fare, any discounts or promotions applied, and the payment method used. This provides customers with a clear understanding of the amount charged to their account and ensures that there are no surprises.

Pre-ride confirmations

You can also send a payment confirmation to customers before the ride starts, indicating the expected fare, any promotional discounts or offers, and the payment method that will be charged. This helps customers plan and budget for their trip and ensures that they have sufficient funds in their account to complete the payment transaction.

Payment failure notifications

In case of a failed payment transaction, notify customers explaining the issue and requesting them to update their payment information or choose an alternate payment method. This ensures that the ride is not delayed or canceled due to payment issues and helps customers complete their transactions smoothly.

How it works

Timely and convenient

SMS notifications are delivered instantly, making them an ideal way for companies to provide customers with timely payment confirmations. Customers can receive the confirmation on their mobile devices, eliminating the need to check their email or visit the app to confirm their payment details.

Builds trust and loyalty

By providing them with accurate and timely information about their payment transactions, customers feel more confident and satisfied with their ride experience, leading to repeat business and positive reviews.

Increases transparency

Customers have a clear understanding of the total fare, discounts applied, and the payment method used, reducing the likelihood of any confusion or disputes.

Best practices

SMS messages have a limited character count, so it's essential to keep the message short and to the point. Use clear and simple language that is easy to understand.

Use a recognizable sender name that identifies your company to avoid confusion and increase the chances of customers reading the message.

Include a CTA in the message to encourage customers to take action, such as clicking on a link or contacting customer support. This can help to improve engagement and response rates.

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