Provide instant assistance

This can include providing flight information, booking assistance, itinerary updates, and other customer service-related inquiries. This way airlines can improve the customer experience, reduce wait times, and streamline the customer service process.

Talk to an expert

Flight booking assistance

Provide instant assistance with booking flights, selecting seats, and upgrading their travel options. This can help customers make informed decisions about their travel plans and ensure that their preferences are taken into account.

Real-time flight information

Chatbot can provide customers with real-time information, including gate changes, delays, cancellations, and arrival times. This can help customers plan their travel more effectively and make adjustments to their itinerary as needed.

Customer service inquiries

Assist customers with a range of inquiries, such as baggage allowance, visa requirements, and transportation options. By providing assistance, customers can quickly resolve their issues and this will result in improved CX.

How it works


Use customer data and behavior to provide personalized assistance that meets the customer's needs. For example, provide flight information based on the customer's booking history, or offer seat upgrades based on the customer's preferences.


Program your chatbot to automate certain tasks, such as check-in and boarding passes, which can help customers save time and streamline the travel experience.

Human intervention

The chatbot can be designed to escalate customer inquiries to a human customer support representative if needed, ensuring that customers receive the assistance they need in a timely manner.

Best practices

Ensure that the chatbot is easy to use and understand by designing a user-friendly interface that requires minimal effort from the customer to use.

Program the chatbot to communicate with customers using natural language that is easy to understand and follow.

Provide a mechanism for customers to get in touch with a human customer support representative if they need assistance beyond the capabilities of the chatbot.

Continuously monitor the performance of the chatbot to identify areas for improvement and refine the chatbot's capabilities over time.

Talk to Sales

Our team will help you with your needs. Fill the form below.

Copyright © 2024 | ValueFirst Digital Media Private Limited