Provide instant assistance
This can include providing flight information, booking assistance, itinerary updates, and other customer service-related inquiries. This way airlines can improve the customer experience, reduce wait times, and streamline the customer service process.
Flight booking assistance
Provide instant assistance with booking flights, selecting seats, and upgrading their travel options. This can help customers make informed decisions about their travel plans and ensure that their preferences are taken into account.
Real-time flight information
Chatbot can provide customers with real-time information, including gate changes, delays, cancellations, and arrival times. This can help customers plan their travel more effectively and make adjustments to their itinerary as needed.
Customer service inquiries
Assist customers with a range of inquiries, such as baggage allowance, visa requirements, and transportation options. By providing assistance, customers can quickly resolve their issues and this will result in improved CX.
How it works
Personalization
Use customer data and behavior to provide personalized assistance that meets the customer's needs. For example, provide flight information based on the customer's booking history, or offer seat upgrades based on the customer's preferences.
Automation
Program your chatbot to automate certain tasks, such as check-in and boarding passes, which can help customers save time and streamline the travel experience.
Human intervention
The chatbot can be designed to escalate customer inquiries to a human customer support representative if needed, ensuring that customers receive the assistance they need in a timely manner.
Best practices
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