Provide a quick and efficient way for customers to make changes to their travel plans, while also reducing the workload for customer service representatives. Through WhatsApp, customers can receive updated flight information, and even request refunds if necessary.
Customers can easily reschedule their flight bookings without having to wait on hold or navigate complicated phone systems. This allows for convenient changes to travel plans during unexpected events or situations.
Send real-time flight updates such as delays, cancellations, and gate changes. This allows travelers to stay informed about their flight status and make any necessary adjustments to their plans.
In the event of a canceled flight, customers can request refunds via WhatsApp. This provides a simple & efficient way to request refund without having to navigate complex processes or wait on hold to speak with a representative.
Customers can initiate requests to reschedule or cancel their flight bookings by messaging the airline's WhatsApp number. The airline can then assist the customer with the necessary changes though a chatbot itself.
You can implement automated responses to FAQs about rescheduling or canceling flights. These responses can provide customers with quick answers to their questions, without the need to wait for a human customer service representative.
You can also offer personalized service where customers can communicate directly with a dedicated customer service representative who can assist with their specific needs.
Customers can also share documents such as e-tickets or passports via WhatsApp, which can make the rescheduling or canceling process easier and more efficient.