Reschedule or cancel the booking

Provide a quick and efficient way for customers to make changes to their travel plans, while also reducing the workload for customer service representatives. Through WhatsApp, customers can receive updated flight information, and even request refunds if necessary.

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Quick rescheduling

Customers can easily reschedule their flight bookings without having to wait on hold or navigate complicated phone systems. This allows for convenient changes to travel plans during unexpected events or situations.

Real-time flight updates

Send real-time flight updates such as delays, cancellations, and gate changes. This allows travelers to stay informed about their flight status and make any necessary adjustments to their plans.

Refund requests

In the event of a canceled flight, customers can request refunds via WhatsApp. This provides a simple & efficient way to request refund without having to navigate complex processes or wait on hold to speak with a representative.

How it works

Customer initiated requests

Customers can initiate requests to reschedule or cancel their flight bookings by messaging the airline's WhatsApp number. The airline can then assist the customer with the necessary changes though a chatbot itself.

Automated responses

You can implement automated responses to FAQs about rescheduling or canceling flights. These responses can provide customers with quick answers to their questions, without the need to wait for a human customer service representative.

Personalized service

You can also offer personalized service where customers can communicate directly with a dedicated customer service representative who can assist with their specific needs.

Document sharing

Customers can also share documents such as e-tickets or passports via WhatsApp, which can make the rescheduling or canceling process easier and more efficient.

Best practices

Include information such as when the service is available, what types of requests can be handled, and how customers should initiate requests. Clear guidelines help to ensure that customers have a positive experience using the service.

Implement appropriate security measures to protect customer information, such as two-factor authentication and encryption.

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