Collect feedback

Gather feedback from passengers about their travel experience. This innovative approach allows airlines to engage with their customers in a more personalized and efficient manner, while also obtaining valuable insights that can be used to improve their services and overall customer experience.

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Improved customer experience

Collecting feedback allows you to quickly & easily identify areas of service that are falling short of passenger expectations & addressing these issues in a timely manner, you can improve the CX, leading to increased customer loyalty.

Faster response times

With a WhatsApp chatbot, airlines can provide real-time responses to passengers' inquiries and feedback, which can help reduce the response times and improve the efficiency of their customer service operations.

Cost savings

Companies can significantly reduce the costs associated with traditional feedback collection methods, such as surveys or in-person interviews.

How it works

Feedback collection

Prompt customers to provide feedback on various aspects of their travel experience, such as check-in, boarding, in-flight service, and baggage claim. The chatbot will use natural language processing (NLP) to understand and interpret passengers' responses.


The feedback collected through the chatbot can be analyzed in real-time to identify trends, patterns, and areas for improvement. Airlines can use this information to make data-driven decisions and implement changes to enhance their service offerings.


Airlines can use the chatbot to follow up with passengers who provided feedback, acknowledging their comments and addressing any concerns they may have raised. This can help improve customer satisfaction and loyalty.

Best practices

Ensure that the purpose of the chatbot is clearly communicated to passengers. Clearly explain how they can use the chatbot to provide feedback and what types of feedback they can give.

Use passengers' names and personalize the messaging to create a more engaging experience. This can help build a stronger relationship between the passenger and the airline.

Use the chatbot to follow up with passengers who provide feedback, thanking them for their input and acknowledging their comments. This can help build trust and enhance customer loyalty.

Use the feedback collected to make data-driven decisions and implement changes to improve the airline's services continually. Regularly review and update the feedback process to ensure that it remains effective and meets passengers' needs.

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