Gather feedback from passengers about their travel experience. This innovative approach allows airlines to engage with their customers in a more personalized and efficient manner, while also obtaining valuable insights that can be used to improve their services and overall customer experience.
Collecting feedback allows you to quickly & easily identify areas of service that are falling short of passenger expectations & addressing these issues in a timely manner, you can improve the CX, leading to increased customer loyalty.
With a WhatsApp chatbot, airlines can provide real-time responses to passengers' inquiries and feedback, which can help reduce the response times and improve the efficiency of their customer service operations.
Companies can significantly reduce the costs associated with traditional feedback collection methods, such as surveys or in-person interviews.
Prompt customers to provide feedback on various aspects of their travel experience, such as check-in, boarding, in-flight service, and baggage claim. The chatbot will use natural language processing (NLP) to understand and interpret passengers' responses.
The feedback collected through the chatbot can be analyzed in real-time to identify trends, patterns, and areas for improvement. Airlines can use this information to make data-driven decisions and implement changes to enhance their service offerings.
Airlines can use the chatbot to follow up with passengers who provided feedback, acknowledging their comments and addressing any concerns they may have raised. This can help improve customer satisfaction and loyalty.