Convey any travel guidelines
This could include updates on COVID-19 protocols, travel restrictions, documentation requirements, or changes to flight schedules. Ensure that passengers stay informed and up-to-date on the latest travel guidelines, helping to make their travel experience smoother and more hassle-free.
COVID-19 updates
Post-pandemic there are still regulations which needs to be followed. You can send updates on travel restrictions, vaccination requirements, testing requirements, and other guidelines related to COVID-19.
Documentation requirements
Many countries have documentation requirements for entry, such as visas or health certificates. You can remind passengers about these & provide guidance on how to obtain the necessary documentation.
Flight schedule changes
Whether due to weather/ other reasons, flight schedules can change & it's important to keep passengers informed. By sending updates you can ensure that passengers are aware of any changes to their plan & can make alternative arrangements.
How it works
Opt-in messaging
Airlines can invite passengers to opt-in to receive travel updates and guidelines via WhatsApp. Passengers can provide their phone numbers and agree to receive messages from the airline, which can then send timely updates and reminders as needed.
Automated messaging
Airlines can set up automated messages to send to passengers at specific intervals or in response to certain triggers. For example, an airline might automatically send reminders to passengers a few days before their flight to remind them about check-in procedures or documentation requirements.
Multimedia messages
This can be a useful way to provide passengers with visual information, such as maps or infographics, or to provide audio updates, such as flight delay notifications.
Best practices
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