Share flight connection instructions
Provide passengers with information related to their connecting flights, such as gate changes or directions to other terminals, through automated voice messages or voice-based chatbots.
Providing gate information
Inform passengers about their gate numbers, any changes to the gate, or the boarding time for their connecting flights. This helps passengers stay updated and avoid missing their flights.
Providing directions to other terminals
For passengers with connecting flights in different terminals, airlines can use voice-based technology to provide directions & guidance on how to navigate through the airport & help reduce stress and frustration.
Alerting passengers about flight delays
In the event of a delay, airlines can keep passengers informed about the status of their connecting flights and provide instructions on what to do next.
How it works
Improved passenger experience
By receiving timely and accurate information, passengers can reduce stress, feel more informed, and have a better overall travel experience.
Increased efficiency
Airlines can efficiently communicate information to a large number of passengers simultaneously with voice. This can reduce the burden on customer service representatives and free up staff to focus on other important tasks. Additionally, passengers can receive information quickly without needing to wait in long lines or navigate complicated airport directories.
Best practices
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