Baggage limits
Inform customers about the weight, size, and quantity of baggage they are allowed to carry on their flight. This information can help customers avoid the inconvenience and cost of having to check in excess baggage or having to discard items at the airport.
Pre-travel information
Airlines can send baggage limit information to customers via SMS when they book a flight. This can help customers to know the baggage limits and pack accordingly to avoid any last-minute hassles at the airport.
Reminders
Send a reminder a day or two prior to the flight to ensure that customers are well-prepared and do not have to pay extra fees for excess baggage.
Change in baggage limits
This can help customers to be aware of the changes and pack accordingly, avoiding any last-minute confusion at the airport.
How it works
Automated SMS system
Send messages to customers after they have booked their tickets informing them about baggage limits and other important travel details. The system may also send follow-up reminders closer to the date of travel. This method ensures that customers receive the information they need without any human intervention.
Chatbots
Customers can ask the chatbot questions about baggage limits and receive automated responses. Chatbots can also be programmed to send reminders about baggage limits closer to the date of travel. This method is convenient for customers who prefer messaging over phone calls or emails.
Best practices
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