Healthcare providers can get the inside scoop on how their patients really feel about their treatments and care with a quick text. By sending out surveys/feedback links through SMS, they can get the lowdown on patient satisfaction, experiences, and where they can step up their game.
With SMS, your surveys can reach customers at the moment they’re most likely to offer constructive feedback. Expect to have more than double response rates of phone surveys – enabling better decisions, and service improvements.
Customers can air opinions and express themselves in a friction-free manner, moments after using a product or service. You in turn get the chance to resolve issues promptly & improve CX.
With instant feedback collection, you can efficiently capture patient opinions, experiences, and satisfaction levels, enabling data-driven decisions for service improvements and delivering the best care.
SMS surveys can help you collect customer and employee feedback, market research, event attendee requirements, and even customer database cleansing – ensuring your customer details and preferences stay up to date.
It couldn’t be easier to get started with SMS surveys. Once you have a list of opt-in customers, choose your survey type, build an automated workflow (or choose from our templates) and you’re ready to go.
Make customers feel listened to and cared for by automating responses. A low score on a customer satisfaction survey can trigger an automated action – a customer service call for example, or perhaps a generous discount offer. This will help you rectify the issue and reveal root causes.