Capturing patient feedback

Healthcare providers can get the inside scoop on how their patients really feel about their treatments and care with a quick text. By sending out surveys/feedback links through SMS, they can get the lowdown on patient satisfaction, experiences, and where they can step up their game.

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More responses, better insights

With SMS, your surveys can reach customers at the moment they’re most likely to offer constructive feedback. Expect to have more than double response rates of phone surveys – enabling better decisions, and service improvements.

Get closer to customers

Customers can air opinions and express themselves in a friction-free manner, moments after using a product or service. You in turn get the chance to resolve issues promptly & improve CX.

Fast and simple

With instant feedback collection, you can efficiently capture patient opinions, experiences, and satisfaction levels, enabling data-driven decisions for service improvements and delivering the best care.

How it works

What insights do you need?

SMS surveys can help you collect customer and employee feedback, market research, event attendee requirements, and even customer database cleansing – ensuring your customer details and preferences stay up to date.

Get started, fast

It couldn’t be easier to get started with SMS surveys. Once you have a list of opt-in customers, choose your survey type, build an automated workflow (or choose from our templates) and you’re ready to go.

Act on results

Make customers feel listened to and cared for by automating responses. A low score on a customer satisfaction survey can trigger an automated action – a customer service call for example, or perhaps a generous discount offer. This will help you rectify the issue and reveal root causes.

Best practices

Capture feedback the moment customers have finished using your products or services as this is when they’re most likely to provide feedback. Think about the context of a situation as well. If a survey is triggered by a service – for example, teeth whitening– you might want to give it a day and then ask for feedback.

There’s no perfect time to schedule a survey that isn’t triggered by an event. The golden rule is to imagine on what day and time your audience are most likely to answer it. Research suggests 98% of messages are opened – the vast majority within a minute or two. So, you can be sure the message will get through.

Many businesses send surveys at lunchtime as that’s when people are likely to have free time. Tuesdays, Wednesdays, and Thursdays tend to be favored too. Why? On Monday people can be busy planning their week, and on Fridays they might be wrapping up for the weekend.

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