Retargeting
Don't let those nearly-there appointment bookings slip through your fingers! Give 'em a friendly nudge by retargeting with SMS. By sending a text message reminder to those who showed interest but didn't fully commit, you'll not only give their memory a jolt, but you'll also boost your conversion rates, elevate the customer experience, and keep those potential patients engaged with your business.
Increased Conversion Rates
Retargeting abandoned appointment bookings with SMS can help increase conversion rates by reminding potential patients of their unfinished booking and the benefits of scheduling an appointment.
Improved Customer Experience
SMS retargeting provides a convenient and personal way to follow up with potential patients, enhancing their overall experience and increasing their likelihood of making an appointment.
Increased Engagement
It can help increase engagement with potential patients by providing them with timely, relevant, and personalized communications, which can lead to improved customer satisfaction and loyalty.
How it works
Connect your systems
Your SMS provider should provide an API that allows you to simply connect your SMS system with your patient records. Data can then be automatically saved into each patient’s profile.
Get started
Build a messaging workflow in your messaging platform or choose from a library of ready-made workflows. The next step is to encourage individuals to sign up to receive the messages.
Gently persist
A potential patient begins the appointment booking process but does not complete it. The healthcare provider can then send a text message reminder to the potential patient about their abandoned booking and offer assistance in completing the process. Once the appointment has been booked you can send reminders a day prior or on the same day as well.
Best practices
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