Check-in reminders

Send check-in reminder text to passenger's mobile phone, 24 hours before the scheduled departure time. You can also include a link to the airline’s website or mobile app, where the passenger can complete the check-in process and select a seat.

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Pre-flight reminders

Airlines can send reminders to passengers to check-in online before their flight. This can help to reduce waiting times and congestion at the airport, improve the passenger experience, and allow airlines to plan more efficiently.

Baggage check-ins

Send reminders to check in baggage ahead of time to reduce wait times and help passengers better manage their time before the flight. It can also help airlines plan and execute more efficient baggage handling procedures.

Flight reminder & confirmation

Send reminders to passengers to confirm their flight and remind them of the flight schedule. This helps ensure that passengers don't forget their flight and show up on time, reducing delays and disruptions.

How it works

Automated messaging

Set up automated messages to be sent to customers at specific intervals before their flight, such as 24 hours, 12 hours, or 2 hours before departure. These messages can include details about check-in times, boarding gates, and any last-minute changes or updates to the flight schedule.


Airlines can use customer data to personalize messages and send targeted reminders to customers based on their flight status, travel itinerary, and other preferences. This can help improve the customer experience and make it easier for customers to stay informed about their travel plans.

Flight status updates

In addition to check-in reminders, airlines can also use SMS to send customers updates on their flight status, such as gate changes, delays, or cancellations. This can help passengers stay informed and make necessary adjustments to their travel plans.

Best practices

Send the reminder well in advance of the check-in deadline. This will give the customer enough time to complete the check-in process and avoid any last-minute rush. Ideally, the reminder should be sent 24 to 48 hours prior to the flight departure.

Include a clear call to action in the message that prompts the customer to complete the check-in process. This could be a link to the online check-in portal or a phone number to call for assistance.

Provide customers with the option to opt-out of receiving reminders via SMS. This will give customers more control over their communication preferences and avoid any potential spam complaints.

Ensure that the messaging is compliant with industry regulations and best practices. This includes obtaining prior consent from the customer before sending any marketing or promotional messages, including an opt-out option, and adhering to the prescribed messaging format and character limits.

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