Check-in reminders
Send check-in reminder text to passenger's mobile phone, 24 hours before the scheduled departure time. You can also include a link to the airline’s website or mobile app, where the passenger can complete the check-in process and select a seat.
Pre-flight reminders
Airlines can send reminders to passengers to check-in online before their flight. This can help to reduce waiting times and congestion at the airport, improve the passenger experience, and allow airlines to plan more efficiently.
Baggage check-ins
Send reminders to check in baggage ahead of time to reduce wait times and help passengers better manage their time before the flight. It can also help airlines plan and execute more efficient baggage handling procedures.
Flight reminder & confirmation
Send reminders to passengers to confirm their flight and remind them of the flight schedule. This helps ensure that passengers don't forget their flight and show up on time, reducing delays and disruptions.
How it works
Automated messaging
Set up automated messages to be sent to customers at specific intervals before their flight, such as 24 hours, 12 hours, or 2 hours before departure. These messages can include details about check-in times, boarding gates, and any last-minute changes or updates to the flight schedule.
Personalization
Airlines can use customer data to personalize messages and send targeted reminders to customers based on their flight status, travel itinerary, and other preferences. This can help improve the customer experience and make it easier for customers to stay informed about their travel plans.
Flight status updates
In addition to check-in reminders, airlines can also use SMS to send customers updates on their flight status, such as gate changes, delays, or cancellations. This can help passengers stay informed and make necessary adjustments to their travel plans.
Best practices
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