Provide real-time weather updates and helpful information to passengers to ensure they have a safe and enjoyable travel experience.
Send weather updates before or during trips to ensure passengers are prepared for any weather conditions they may encounter & include information such as expected temperatures or rain & wind speeds.
Provide customers with helpful information about their destination, such as recommended restaurants and tourist attractions. This can improve the overall CX and increase customer satisfaction.
In the event of disruptions/ cancellations, notify customers to provide them with information on their options for rebooking or obtaining a refund which can help in reducing stress in the event of unexpected changes.
Airlines can provide customers with real-time updates on the status of their flight, including information on delays, cancellations, gate changes, and other important information related to their travel itinerary.
Send alerts to keep customers informed about the status and location of their baggage, ensuring that they are aware of any delays or issues with their luggage.
SMS can be used to keep customers informed about their frequent flyer miles and reward points, as well as special offers and promotions that are available to them based on their loyalty to the airline.