Weather reports and helpful destination information

Provide real-time weather updates and helpful information to passengers to ensure they have a safe and enjoyable travel experience.

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Destination-specific updates

Send weather updates before or during trips to ensure passengers are prepared for any weather conditions they may encounter & include information such as expected temperatures or rain & wind speeds.

Travel tips and recommendations

Provide customers with helpful information about their destination, such as recommended restaurants and tourist attractions. This can improve the overall CX and increase customer satisfaction.

Flight disruption alerts

In the event of disruptions/ cancellations, notify customers to provide them with information on their options for rebooking or obtaining a refund which can help in reducing stress in the event of unexpected changes.

How it works

Flight status updates

Airlines can provide customers with real-time updates on the status of their flight, including information on delays, cancellations, gate changes, and other important information related to their travel itinerary.

Baggage tracking

Send alerts to keep customers informed about the status and location of their baggage, ensuring that they are aware of any delays or issues with their luggage.

Loyalty programs

SMS can be used to keep customers informed about their frequent flyer miles and reward points, as well as special offers and promotions that are available to them based on their loyalty to the airline.

Best practices

If you're sending weather reports, make sure you send them a few days in advance to give customers enough time to prepare for the weather. Similarly, if you're sending destination information, send it well in advance so that customers can plan their itinerary accordingly.

Make sure the information you are sending is relevant to the customer's needs. For example, if the customer is travelling for business, send information about local events or business centers. If the customer is travelling for leisure, send information about tourist attractions and entertainment options.

Give customers the option to opt-out of receiving such messages. This can help to improve the customer experience and reduce the likelihood of the message being perceived as spam.

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