Itinerary builder

Help customers plan their travel by creating a schedule of their activities and destinations. It can be useful to customers who are booking flights, as it can help plan their trip and ensure that they have all the necessary information before they depart.

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Flight booking & itinerary

Include information such as flight timings, layover durations and weather updates for destinations. By having all of this information, customers can easily plan their trip and stay informed throughout their journey.

Flight delay notifications and rescheduling

If there are any delays/ cancellations to the flight, the chatbot can automatically update their itinerary and send notifications to inform them of the changes & provide alternative flight options as well.

Tourist information and recommendations

Provide customers with useful information such as recommended attractions and popular restaurants. This can help customers plan their trip better & ensure that they make the most of their time at their trip.

How it works


The chatbot can be programmed to ask the customer questions about their travel preferences, such as the type of seat they prefer, meal options, and any special requests they may have. This information can be used to tailor the itinerary to the customer's individual needs.

Real-time update

Monitor the status of the customer's flights and provide real-time updates on any delays, cancellations, or gate changes. It can also offer alternative flight options and assist with rescheduling if necessary.

Destination information

Provide customers with useful information about their destination, such as weather forecasts, popular tourist attractions, and transportation options. This can help customers plan their trip more effectively and ensure they make the most of their time at their destination.


By offering the itinerary builder via WhatsApp, customers can access their itinerary from anywhere and at any time. They can also communicate with the chatbot using natural language, making the process more user-friendly.

Best practices

Use customer data and behavior to make personalized recommendations that meet the customer's needs.

Ensure that the chatbot is constantly updated with the latest flight information and any changes to the customer's itinerary.

Provide a mechanism for customers to get in touch with a human customer support representative if they need assistance with their itinerary.

Continuously monitor the performance of the chatbot to identify areas for improvement and refine the chatbot's capabilities over time.

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