Delivery tracking
By leveraging the capabilities of the chatbot, retailers can provide customers with quick access to the status of their delivery, delivery location, estimated delivery time, and other delivery-related information.
Real-time delivery updates
Send real-time updates on customers’ delivery status, such as when the package has been shipped, out for delivery, or delivered. This can help customers plan their day around the delivery and ensure someone is available to receive the package.
Delivery location tracking
WhatsApp chatbot can be utilized to track the location of their delivery. The chatbot can provide customers with a live map view of the delivery vehicle, so they know exactly where the package is and when it will arrive.
Delivery notifications and alerts
Send delivery notifications, such as when the package has been delivered, delayed, or rescheduled. This can help customers stay informed about their delivery status and avoid any missed deliveries.
How it works
Automated notifications
These notifications can include real-time updates on the package location, estimated delivery time, and other delivery-related information. This can help customers stay informed about their delivery without needing to contact customer support.
Reduced customer inquiries
By providing customers with real-time updates on their delivery status, retailers can reduce the number of customer inquiries regarding delivery. This can help retailers save time and resources while still providing customers with the information they need.
Increased customer satisfaction
By providing customers with real-time delivery updates, personalized notifications, and improved customer support, businesses can increase customer satisfaction and loyalty. This can lead to repeat business and positive word-of-mouth recommendations.
Best practices
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