Flight delay alerts and cancellations
Keep the passengers updated in case of any flight changes or delays. This helps to improve the customer experience by providing them with timely and accurate information, reducing confusion and frustration.
Flight delay alerts
These alerts can include information such as the new estimated departure time and the reason for the delay. This helps keep customers informed and reduces their frustration with the situation.
Flight cancellation notifications
The notification can include information on what to do next, such as rebooking on a different flight or getting a refund. Providing this information quickly and clearly can help customers navigate the situation and reduce their stress.
Rebooking assistance
Include options for alternative flights, routes, and dates, along with instructions on how to proceed. This can be especially useful for customers who may not have access to a computer and need to rebook quickly.
How it works
Proactive updates
Instead of waiting for customers to inquire about the status of their flight, airlines can use SMS to proactively send updates on any delays or cancellations. This can help customers plan their travel better and reduce stress.
Personalization
Airlines can provide personalized updates to customers based on their flight preferences, travel history, and loyalty status. For example, customers who have experienced frequent delays on a particular route may receive more detailed updates, or loyal customers may receive priority notifications.
Best practices
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