In-chat payment

Implement integrated in-chat payment feature within the WhatsApp. This integration allows for easy and secure payment transactions for medical services, consultation fees, and other healthcare-related payments within the messaging app.

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Appointment bookings

Patients can book appointments & make payments for their appointments directly in the chat. This can streamline the booking process & improve the patient experience, as they can complete the entire process in one place.

Prescription payments

After a consultation, send prescriptions to patients via WhatsApp, along with a payment link for the cost of the medication. This can reduce the risk of non-payment & ensure that patients receive the medications they need.

Telemedicine payments

With in-chat payment integration, patients can make payments for virtual consultations via WhatsApp. This can enable remote care and reduce the need for patients to physically visit a clinic.

How it works

Enrollment and verification process

  • Patients are required to register and verify their accounts before they can use in-chat payments for healthcare services.
  • This involves providing personal and payment information and completing verification procedures, such as two-factor authentication or identity verification.

Payment initiation and authorization

  • Patients can initiate payment through WhatsApp and authorize the payment using their payment credentials or biometric data.
  • The payment gateway uses secure and encrypted connections to protect sensitive payment data.

Privacy and security

  • Our integrated in-chat payments adhere to privacy and security best practices to protect patient data and prevent fraudulent activities.

Best practices

Use secure payment gateways and encryption to protect sensitive payment and healthcare data.
Ensure that the payment gateway provider is compliant with Payment Card Industry Data Security Standards (PCI DSS) and has robust fraud prevention and data encryption measures in place.

Use simple and user-friendly payment processes to minimize the risk of payment errors or payment abandonment.
Ensure that the payment process is straightforward and easy to follow, with clear instructions and prompts.

Provide prompt payment confirmations and receipts to build trust with patients/ customers and ensure transparency.
The payment confirmation and receipt should include the date, amount, and details of the healthcare service or product provided.

Continuously monitor and improve the in-chat payment system to ensure that it meets the needs of patients and healthcare providers.
Collect feedback from patients and healthcare providers to identify areas for improvement and implement changes accordingly.

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