Loyalty points & rewards for frequent flyers
By offering exclusive rewards and perks, such as free flights, lounge access, and upgrades, airlines can motivate regular customers to choose their airline over competitors.
Retaining customer loyalty
By providing exclusive rewards and perks to frequent flyers, airlines can incentivize them to continue booking with the airline and choosing them over competitors. This can help to increase customer retention rates and drive long-term revenue growth.
Driving revenue
By offering loyalty points for purchasing ancillary services such as in-flight Wi-Fi or lounge access, airlines can encourage customers to spend more with the airline. This can help to increase the airline's average revenue growth.
Enhancing CX
By offering personalized rewards & perks to frequent flyers, you can make customers feel valued & appreciated. This can help to increase customer satisfaction and brand loyalty, as well as encourage positive word-of-mouth.
How it works
Personalization
By offering personalized rewards and perks to frequent flyers, airlines can make customers feel valued and appreciated. By using customer data to offer rewards and perks tailored to their travel patterns and preferences, airlines can create a more engaging and personalized customer experience.
Convenience
The immediacy and convenience of SMS delivery make it an ideal channel for sending loyalty points and rewards to frequent flyers. Customers can receive and redeem their rewards quickly and easily via their mobile devices, without the need for additional steps or logins.
Increased engagement
By sending timely and relevant loyalty rewards and promotions, airlines can increase customer engagement and build stronger relationships with their customers. This can lead to increased brand loyalty, positive reviews, and ultimately driving revenue growth for the airline.
Best practices
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